Frequently Asked Questions
Shipping & Handling
HVS Home offers Free Shipping which applies to domestic ground shipping only. In-stock items are typically delivered within 2 weeks from the order date – not including weekends or holidays. Out of stock items are delivered within 4 to 5 weeks. A shipping confirmation with tracking will be sent after the order has been shipped.
Please Note: If we host a promotion, launch, collaboration, orders may take a bit longer to process. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
We ship our products using USPS and FEDEX. All orders above $49.99 USD are eligible for Free Shipping. For any orders below $49.99 USD, an additional charge of $4.99 USD is levied as a shipping charge, for all states except for Hawaii, Alaska, and Puerto Rico. For these exception states and areas, we levy a $9.99 USD charge for orders below $49.99 USD, and for orders above $49.99 - we levy a shipping charge of $4.99 USD.
Shipping Outside USA
Yes, we do ship outside the USA. For shipping outside the USA, please visit our global website at www.hvshome.com
You will receive an automated confirmation email after your order has been submitted, and a second automated email containing tracking information once your order has shipped. If you do not see these confirmation emails in your inbox, try checking your spam or trash folder. All automated confirmation emails will be sent to the email address provided on the order. Note that email addresses cannot be modified once the order has been submitted.
hvshome.com accepts the following payment methods via Stripe and PayPal.
Credit Cards: Visa, MasterCard, Discover, Apply Pay, and American Express
Returns & Exchanges
Returns may be initiated within 10 days of the order date. A prepaid USPS shipping label will be provided after submitting a successful return request via email. Initial shipping costs will not be refunded.
Returned merchandise must be unused, with all tags attached. Upon receipt of returned goods, HVS HOME reserves the right to deny a refund if the merchandise does not meet policy requirements.
HVS Home cannot administrate exchanges of items that are purchased online. If you want to purchase a different item or color please return the purchased item and place a new order in the online store.
Due to Covid-19, your order may be delayed 1-2 weeks.
If your tracking information shows that your package was delivered, but you have not received it, please contact Customer Service at firstname.lastname@example.org
Note: We are not responsible for items lost, damaged, or stolen in the mail that show successful delivery to the order address.
Orders cannot be modified after they have been submitted. If you wish to cancel your order please send an email as soon as possible to email@example.com We will make every effort to accommodate your request, however, there may be some instances where we are unable to cancel your order before it ships. If your order has already shipped out, our normal return policy will be in effect.
In the unlikely event that your order is processed incorrectly, or your item(s) arrived damaged, please email us as soon as possible at firstname.lastname@example.org to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.
For domestic orders containing incorrect/damaged items, we are typically able to refund or replace the order at our expense.
Is Ordering On Your Site Secure?
At HVS Home, we value and uphold the privacy and security of our consumers at the highest standards. All information collected is protected against any unauthorized access and release. All transactions on the HVS Home Website are protected with robust 128-bit encryption technology to protect your card information and transmit it through a secure pathway. All card payments are processed through reputed, secure, and trusted partners like PayPal, and Stripe.
Do You Have Any Retail Stores?
As of now, we are completely an online store. You can choose and purchase any product from the wide collection variety available on our website.